Meetrub is a technology platform facilitating connections between Creators and Freelancers. Meetrub is not responsible for the quality, accuracy, timeliness, reliability, legality, or any other aspect of services exchanged between users.
To the maximum extent permitted by applicable Indian law, Meetrub's total liability to any user shall not exceed the total platform fees paid by that user in the 3 months preceding the event giving rise to liability.
Meetrub shall not be liable for:
The Platform is provided on an 'as is' and 'as available' basis. Meetrub makes no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
These Terms and all policies in this document are governed by and construed in accordance with the laws of the Republic of India.
Any disputes arising out of or relating to these Terms or the use of the Platform that cannot be resolved through Meetrub's internal dispute process (Section 8) shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.
For disputes between Meetrub and users involving amounts above Rs. 10,00,000, either party may elect to resolve the dispute through arbitration under the Arbitration and Conciliation Act 1996 (as amended). Seat: Mumbai. Language: English.
In accordance with the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021:
| Name | [Grievance Officer Name — to be appointed] |
| Designation | Grievance Officer, Meetrub |
| grievance@meetrub.com | |
| Address | Meetrub, Soho Building, E-328, Industrial Area, Sector 75, Sahibzada Ajit Singh Nagar, Punjab 140307, India |
| Response SLA | Acknowledge within 24 hours. Resolve within 15 days of receipt. |
Unless otherwise agreed in writing within the Meetrub chat, upon full payment and order completion, all intellectual property rights in the delivered work transfer to the Creator. The Freelancer retains no rights to use, reproduce, or commercialise the delivered work after transfer.
Where the Freelancer wishes to retain any rights (e.g., for portfolio use), this must be explicitly agreed in chat before the order is placed.
The following activities are strictly prohibited and will result in immediate account suspension and potential legal action.
This policy applies to disputes between Creators and Freelancers regarding order delivery, quality, or scope. Disputes between users and Meetrub regarding platform policies are governed by Section 14.
| Stage | Who acts | What happens |
|---|---|---|
| 1 | Creator | Raises dispute with reason and evidence. Order status changes to DISPUTED. |
| 2 | System | Admin notified immediately. Escrow funds frozen. Both parties notified. |
| 3 | Admin | Reviews: full chat history, all delivered files, order scope, and both parties' submissions. |
| 4 | Admin | Issues a decision: full refund, partial refund, or full release to freelancer. |
| 5 | System | Executes decision via Payment Gateway Refund API or wallet credit. Both parties notified. |
Meetrub operates in compliance with the following Indian laws and regulations. This register is maintained and updated by the Meetrub compliance team.
| Law / Act | Obligation | What Meetrub does |
|---|---|---|
| Income Tax Act 1961 – Sec 194-O | Deduct TDS @ 1% on FL payouts above Rs. 5L annual gross | Deducts TDS at payout, deposits by 7th via Challan 281, files Form 26Q quarterly, issues Form 16A. |
| Income Tax Act 1961 – Sec 206AA | Deduct TDS @ 5% if PAN not provided | Applies 5% rate automatically when PAN is null. Notifies freelancer. |
| GST Act 2017 – CGST + SGST | Collect 18% GST on commission, file returns | Charges GST on commission only. Files GSTR-1 by 11th, GSTR-3B by 20th. Issues GST invoices (SAC 998314). |
| Law / Act | Obligation | What Meetrub does |
|---|---|---|
| Information Technology Act 2000 | Data protection, electronic records | Maintains secure systems, provides electronic contracts, stores logs as required. |
| IT (Amendment) Act 2008 | Intermediary liability, content takedown | Published T&C, Privacy Policy, and Prohibited Content Policy. Responds to notices within 36 hours. |
| DPDPA 2023 | Consent, data fiduciary obligations | Collects data with consent, provides rights (access, correction, deletion), appoints DPO. |
| IT (Intermediary Guidelines) 2021 | Grievance mechanism, content moderation | Publishes Grievance Officer details, responds within 24 hours, files monthly compliance report. |
| Law / Act | Obligation | What Meetrub does |
|---|---|---|
| PMLA 2002 | AML/CFT compliance, STR reporting | Monitors transactions, files STRs with FIU-IND, maintains KYC records for 5 years post-closure. |
| RBI PA Guidelines | Escrow account, merchant onboarding | Operates payment escrow via Payment Gateway (licensed PA). Maintains nodal account as required. |
| Companies Act 2013 | Corporate compliance, annual filings | Files ROC returns, maintains statutory registers, conducts annual audits. |
| Consumer Protection Act 2019 | Consumer rights, unfair trade practices | Provides clear refund policy, dispute mechanism, and responses within prescribed timelines. |
| Law / Act | Obligation | What Meetrub does |
|---|---|---|
| Indian Contract Act 1872 | Validity of user agreements | All T&C and service agreements comply with requirements of valid contracts under Indian law. |
| Copyright Act 1957 | IP protection, takedown process | Provides DMCA-equivalent takedown mechanism. Responds to IP infringement notices promptly. |
| Shops & Establishments Act | Labour law compliance (state-specific) | Complies with state-level Shops & Establishments Act for registered office. |
The following disclosures are made to Creators at registration and first-order flow. By proceeding, Creators acknowledge they have read and agreed to each item.